Privacy Policy

At Električna Kolesa.si, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when you visit our website or use our services.

Information We Collect

When you visit Električna Kolesa.si, we may collect various types of information, including:

  • Personal Information: such as your name, email address, phone number, and shipping address, which you provide when creating an account, placing an order, or contacting customer support.
  • Payment Information: such as credit card details or other payment methods used for purchases.
  • Device Information: such as your IP address, browser type, operating system, and device identifiers, collected automatically through cookies and similar technologies.
  • Usage Data: including information about how you interact with our website, such as pages visited, products viewed, and actions taken.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders, including order confirmation, shipment, and customer support.
  • To improve our website and services, by analyzing usage patterns, identifying trends, and enhancing user experience.
  • To communicate with you, including responding to inquiries, providing updates about your orders, and sending promotional offers or newsletters (if you have opted in to receive them).
  • To prevent fraud and protect the security of our website and users.
  • To comply with legal obligations and enforce our policies.

Data Security

We take the security of your information seriously and implement appropriate measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, and regular security audits.

Data Sharing and Disclosure

We may share your information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, or delivering marketing communications. We may also disclose your information when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

Your Rights and Choices

You have the right to access, correct, or delete the personal information we hold about you. You may also opt out of receiving promotional communications from us at any time by following the unsubscribe instructions provided in our emails or contacting us directly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at privacy@elektricnakolesa.si.